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Frequently Asked Questions
Before or even after purchasing our products, some questions may arise. That's why we've provided some answers to frequently asked questions that may help you. If your question hasn't been answered in the topics below, please contact us so we can help you.
About Guarantees: What if the spreadsheet does not meet my needs?
We create professional spreadsheets that meet the needs of our customers, which is why we provide illustrative images of the spreadsheets sold. Even so, if the customer requests it, we can send the blocked spreadsheet, for viewing and evaluation purposes only, so that the customer can explore the spreadsheet's features and make their own decision. If the user stops using the spreadsheets after purchasing them, they will not be entitled to a refund, as per our terms of use and our policy .
Product: Can I change the structure of the spreadsheet, such as adding or removing rows?
We suggest using the spreadsheet in its original structure, avoiding adding or removing rows and columns, as changes to these affect the spreadsheet formulas. Therefore, to make your spreadsheet easier to use, we only keep the cells for filling in values unlocked. Even so, the user can unprotect the spreadsheets using the tab: Review > Unprotect Sheets .
The only sheets that cannot be unprotected are the Home, Questions, Tips and About sheets. These tabs are locked for the security and privacy of our products and do not alter the functionality of the sheets. Read our privacy policy.
Product: How do I change the Financial Planning and Control spreadsheet?
The macros and the Home, Questions, Tips, About and Categories tabs of our Personal Financial Planning and Control spreadsheet are blocked for the security and privacy of our products and do not alter the functionality of the spreadsheet. Read our privacy policy.
The Personal Financial Planning and Control Spreadsheet has 40 Income categories and 60 Expense categories . When you receive the product by email, double-click on the file and enable the execution of macros (Read this tutorial and watch this video tutorial carefully).
Product: How do I open the file?
Hi, how are you? In that case, this tutorial might help you a lot:
https://www.planilhaideal.com.br/single-post/Como-habilitar-as-macros-de-sua-planilha-ideal
There are two videos on the website's main page with instructions on how to proceed after downloading.
If you have any questions, we are at your disposal.
Product: How do I open the spreadsheet?
When you receive the product after downloading, save it in an easily accessible folder (such as on your Desktop or in C:\ on your computer - Windows). Double-click on the file and enable macro execution (Read this tutorial and watch this video tutorial carefully).
Product: How to unlock spreadsheets and macros?
The Home, Tips, Questions and About tabs of our spreadsheets are blocked for the security and privacy of our products and do not alter the functionality of the spreadsheets. Read our privacy policy . When you receive the product by email, double-click on the file and enable the execution of macros (Read this tutorial and watch this video tutorial carefully).
https://www.planilhaideal.com.br/post/como-habilitar-as-macros-de-sua-planilha-ideal
To prevent the user from typing over cells containing formulas, we protect the cells with formulas in subsequent sheets and leave unlocked those cells that can and should be edited. In any case, the cells in supplementary sheets can be unprotected by the user. To do this, go to Review > Unprotect Sheet.
It is very important to extract the zipped file: Right click > Select extractor, such as WinZip (or WinRar) (or 7Zip) > Click Extract here.
Next: Open MS Excel, on Windows, go to File > Options > Trust Center > Trust Center Settings > Macro Settings > Enable Macros and Trust the VBA project template.
Close Excel and reopen it. Then open the extracted spreadsheet in Excel and follow the subsequent steps as per the tutorial and video.
Product: Is it possible to change the logo?
Yes , for the tabs following the Home, Tips, Questions and About tabs. These tabs in our spreadsheets are locked for the security and privacy of our products and do not alter the functionality of the spreadsheets. The spreadsheets following the Home, Tips, Questions and About tabs are unlocked. Therefore, the logo can be changed. The additional spreadsheets can be unprotected by the user. To do this, go to Review > Unprotect sheet .
https://www.youtube.com/c/PlanilhaIdeal
Product: When will I receive the spreadsheet(s) I purchased?
Hello, how are you? The email with the link to download your spreadsheet is sent to the registered email after the completed form has been analyzed.
If you have not received an email for more than two days, send the form again, check your email spam and add our email <contato@planilhaideal.com.br> to your contact list to prevent it from being classified as spam .
We are at your disposal. Best regards, Planilha Ideal Team.
Purchase: How does it work? Is it a monthly fee? Will the spreadsheet stay with me forever?
The spreadsheet will be yours indefinitely . After confirming your purchase , you will automatically receive an email. The email has a black button labeled "Download". When you click this button, your spreadsheet will be downloaded to your computer. We recommend that you save your spreadsheets in a safe place on your computer after downloading them.
Purchase: How long is the spreadsheet valid for?
You can use your spreadsheet for as long as you want . After confirming your purchase, you will receive an email. The link on the download button is valid for 30 days . In other words, if you lose your spreadsheet, you can download it again from the email you received for up to 30 days. Therefore, we recommend that after downloading them, you save your spreadsheets in a safe place on your computer. Thank you for purchasing from us. Best regards, Planilha Ideal team.
Purchase: Is it possible to customize it? I want to request a quote...
Have you done a thorough search and not found any spreadsheets that interest you on our website? Send us a spreadsheet suggestion so that we can evaluate your creation together with our development team.
We do not customize our spreadsheets or create spreadsheets on demand. If you want to make changes to the spreadsheet, go to: Review > Unprotect Sheet. However, the spreadsheet tabs: Home, Questions, Tips and About, cannot be unlocked for security and privacy reasons.
Purchase: Is purchasing through the website safe?
I don't like providing my details over the internet, so I would like you to send me a bill so I can make the purchase.
You can make your purchase using a credit card or bank slip . The procedure is carried out by PagSeguro or PayPal. We do not have access to your data either before or after payment. See:
PagSeguro: https://faq.pagseguro.uol.com.br/duvida/o-sistema-de-compra-pela-internet-e-seguro/140
PayPal: https://www.paypal.com/br/webapps/mpp/paypal-safety-and-security
The entire process is carried out by PagSeguro or PayPal, if you prefer.
Best regards, Planilha Ideal Team.
Purchase: What are the payment methods?
Payment can be made by credit card (via PagSeguro or PayPal) or bank slip (via PagSeguro). It is not necessary to create an account with PagSeguro or PayPal to make the payment . The spreadsheets are sent within 72 business hours after payment confirmation. To make the purchase:
Select your product > Add to Cart > View Cart > Checkout > Fill in the details > Paypal or PagSeguro.
Ideal Spreadsheet - ME (CNPJ: 25.270.051/0001-64)
Purchase: When will I receive an email with the download link? I have already paid via bank slip.
Hello! In this case, we are waiting for payment, just as you are waiting for the email with the link to download your spreadsheet. When paying by bank slip, the payment can be cleared within 72 business hours after payment. After clearing, an email with the link to download the purchased spreadsheet is sent to the customer. Thank you for purchasing from us. Best regards, Planilha Ideal team.
Receive technical support: When will I receive the email with the product link? I have already made the purchase.
Hello, how are you? Thank you for contacting us. After payment confirmation, an email will be sent with the "Download" link for you to download the spreadsheet.
The email sent with the download link may have gone to your spam box. Please check it. Therefore, we suggest that you add our email to your contact list , please, to avoid our emails being sent to your spam box. See how to proceed in our video tutorial. If necessary, we will send the email again, with the download link.
If you have any questions, we are at your disposal. Best regards, Planilha Ideal Team.
Receiving technical support: After purchasing the spreadsheets, what will technical support be like?
To make your purchase, watch this video tutorial . We provide as much information as possible on how to use our product here on the website and on our social networks, such as our YouTube Channel and Facebook.
The questions and answers are prepared based on our customers' experience. If you still have questions, please contact us at contato@planilhaideal.com.br so we can help you.
Receiving technical support: Why does a protection message appear when I click on a student's name?
Good morning, I have already downloaded the spreadsheet. How do I activate it and start using it, because when I go to type the student's name, a message appears saying to remove the protection. I'll wait.
Hello teacher, thank you for contacting us. The cells for filling in student names are located in the Class Registration tab and can be filled in. We only block cells that contain formulas, to prevent them from being filled in with data. In the case of students, they must be entered in the Class Registration tab. Once registered, the student's name will automatically be present in subsequent tables, such as Attendance, Absence Table, etc.
However, if you want to unlock the cells, you can. Go to the top menu in Excel: Review > Unprotect Sheet. If you have any questions, please contact us again. We are at your disposal. Best regards, Planilha Ideal Team.
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